Frequently asked questions

Welcome to the Resume Lookup FAQ page! We understand that writing a resume or cover letter can be a daunting task, which is why we’re here to help. Below you will find answers to some of the most common questions we receive from our customers. If you don’t find what you’re looking for, please don’t hesitate to contact us directly. We’re always happy to assist you in any way we can.

Have a question in your mind!
  • General
    • What is Resume Lookup?

      Resume Lookup is a resume writing support provider that helps newcomer immigrants in Australia create a professional resume to increase their chances of landing an interview.

    • Why should I use Resume Lookup?

      Resume Lookup can help you create a resume that is tailored to the Australian job market and showcases your skills and experiences, making it easier for you to stand out to potential employers.

    • How do I get started with Resume Lookup?

      You can visit our website and select the package that best fits your needs. Our packages are designed to provide personalized support to newcomer immigrants in Australia.

    • What if I have a question that is not answered on your website?

      You can contact us via email, and we will be happy to answer any additional questions you may have. Our team is dedicated to providing personalized support to help you succeed in Australia’s job market.

    • Is Resume Lookup available internationally?

      No, our services are specifically tailored to newcomer immigrants in Australia at the moment.

    • Can I speak directly with a career advisor?

      Yes, based on availability, you can schedule a consultation with a career advisor who understands the challenges that newcomer immigrants face in Australia and can offer personalized advice.

  • Services
    • What services does Resume Lookup offer?

      Resume Lookup offers resume writing and editing services, cover letter writing, LinkedIn profile optimization, and job search advice specifically for newcomer immigrants in Australia.

    • How does the resume writing process work?

      You can choose a package that fits your needs, fill out a questionnaire, and work with a writer who understands the Australian job market and can create a customized resume that showcases your skills and experiences.

    • How long does the resume writing process take?

      The turnaround time for a resume varies depending on the package you choose, but most resumes can be completed within three to five business days.

    • How do I communicate with my writer?

      You can communicate with your writer via email or phone to discuss your needs and preferences. Our writers are familiar with the challenges that newcomer immigrants face in Australia and can offer personalized advice.

    • Can I see samples of previous work?

      Yes, you can view samples of previous work on our website. Our samples are tailored specifically for newcomer immigrants in Australia.

    • Can Resume Lookup guarantee that I will get a job?

      No, we cannot guarantee that you will get a job. However, we can help you create a professional resume that is tailored to the Australian job market and increases your chances of landing an interview.

    • Can I make changes to my resume after it is completed?

      Yes, you can request changes to your resume within seven days of receiving the final draft. Our goal is to ensure that you are satisfied with the final product.

    • Can Resume Lookup help with job search advice?

      Yes, we offer job search advice specifically for newcomer immigrants in Australia to help you navigate the job market and increase your chances of landing a job.

    • What is the turnaround time for cover letter writing?

      The turnaround time for a resume/cover letter varies depending on the package you choose, but most resumes can be completed within three to five business days.

    • How can LinkedIn profile optimization help me?

      Optimizing your LinkedIn profile can help you increase your visibility to potential employers and network with professionals in your industry. Our team can help you create a professional LinkedIn profile that showcases your skills and experiences.

  • Price
    • How much does Resume Lookup cost?

      Prices vary depending on the package you choose, but our services start at $29.

    • What payment methods does Resume Lookup accept?

      We accept all major credit cards at the moment and adding new payment methods every now and then.

    • What is your refund policy?

      We offer a satisfaction guarantee, and if you are not satisfied with the final product, we will work with you to make it right. However, in instances we are happy to proceed to refund after proper investigation as per the federal law of Australia.

  • Privacy
    • Is my personal information safe with Resume Lookup?

      Yes, we take your privacy seriously and use industry-standard security measures to protect your personal information. We understand the importance of privacy

    • Will my personal information be shared with anyone else?

      No, we do not share your personal information with anyone outside of our organization.

    • What type of personal information do you collect?

      We collect only the information that is necessary to create a professional resume, cover letter, or LinkedIn profile. This may include your name, contact information, employment history, education, and skills.

    • How do you store my personal information?

      We store your personal information securely on our servers, which are protected by industry-standard security measures.

    • How long do you keep my personal information?

      We keep your personal information for as long as it is necessary to provide you with our services. However, once the service is complete, we delete all saved service related data related to you within 5-7 working days meaning you will have to share all information again for any additional services. If you would like us to delete your user related information, we will do so upon request.

    • What are your policies on data protection and privacy?

      We adhere to all applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR). We take your privacy seriously and have policies and procedures in place to protect your personal information.

  • Return policy
    • Can I request a refund after the seven-day window has passed?

      No, we cannot issue refunds after the seven-day window has passed. However, we will work with you to make any necessary revisions to ensure that you are satisfied with the final product.

    • What if there is an error in my final resume or cover letter?

      If there is an error in your final resume or cover letter that was caused by our writer, we will make the necessary revisions free of charge.

    • What if I want to cancel my order before the final draft is delivered?

      If you want to cancel your order before the final draft is delivered, we will issue a refund according to our cancellation policy. Please refer to our website for more information on cancellations and refunds.

If you have looked through our FAQ section and still have not found the information you need, please do not hesitate to contact us. We understand that every situation is unique and we are here to help you in any way we can. So please don’t hesitate to reach out to us beyond FAQ. We are always happy to hear from our customers and help in any way we can.

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